Frequently Asked Questions
Everything you need to know about bringing art into your home.
How are fragile art reproductions shipped?
We take extreme care in packaging. Sculptures, ceramics, and framed prints are secured with professional-grade padding and double-walled boxes to ensure they arrive in gallery condition.
What is your return policy for store items?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please note that custom-printed 'Print on Demand' artworks are final sale unless damaged during transit.
Do you offer international shipping?
Yes, we ship our collection to art lovers worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
Are the products in the store inspired by the Getty collection?
Absolutely. Many of our items are exclusive designs inspired by the permanent collection at the Getty Center and the Getty Villa, ranging from jewelry to home decor.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do proceeds from the store support the museum?
Yes, every purchase you make directly supports the Getty's mission to preserve, exhibit, and interpret the world's artistic heritage for the enjoyment and education of the public.